About – Awanin

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Our story

At Zenix, we believe in transforming customer support into a seamless and efficient experience.

We empower brands to elevate customer service at scale by analyzing, enriching, and automating text communication

Since our inception, we’ve dedicated ourselves to developing intelligent chatbots that provide seamless, personalized, and efficient communication solutions for businesses across various industries

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Invest in cutting-edge research to keep our chatbots at the forefront of AI technology.

Boost Business Efficiency

Provide solutions that help businesses automate tasks and respond to customer inquiries swiftly

Provide Robust Support

Offer comprehensive support and resources to ensure seamless chatbot implementation

Drive Latest Innovation

Foster a culture of innovation to continuously improve our services and exceed client expectations

Trusted by 100,000+ teams globally at innovative companies

We support over 250,000 users and teams

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Chats Handled

Successfully handle over 10 million customer interactions, ensuring prompt and accurate responses around the clock.

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Customer Satisfaction

Achieve a high customer satisfaction rate of 92%, reflecting the effectiveness and reliability of our AI-powered chatbots.

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Businesses Served

Successfully handle over 10 million customer interactions, ensuring prompt and accurate responses around the clock.

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Languages Supported

Successfully handle over 10 million customer interactions, ensuring prompt and accurate responses around the clock.

Frequently asked questions

Discover our help desk FAQs to learn how we efficiently address your technical issues, ensuring you receive the support needed to stay productive and focused.

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How can I contact the help desk?

You can contact the help desk via phone, email, or through our online support portal, available 24/7 for your convenience.

What types of issues can the help desk assist with?

Our help desk can assist with a wide range of technical issues including software troubleshooting, hardware problems, network connectivity, account access, and general IT support.

Can the help desk assist remotely?

Yes, our help desk can provide remote assistance using secure remote access tools to troubleshoot and resolve issues directly on your device.

What are the help desk's hours of operation?

The help desk operates 24/7 to ensure you receive timely support whenever you need it, including weekends and holidays.

Is there a way to check the status of my support request?

Yes, you can check the status of your support request through our online support portal or by contacting the help desk directly for updates.